It used to be a lot stricter. Even as staff when I started – you know your numbers on the back? I remember the manager would go round and measure that you'd got them the same with a thumb. And silence signs. You still get people coming in, young mums and that, and they say "keep quiet”. But it's fine, it's not like that now. Actually it's groups like this that make more noise than kids!…
The help these days is really on the computers. People have a certain expectation when they come in. We always say, “we might not know the answers but we know where to find them”. They go to the job centre and they say "go to your library, they'll show you" and we've got queues out the door, phone ringing, and we'll try and start somebody off but then they need so much more.
Name: Tracy (library worker)
Story shared in a conversation at a Library Stories reminiscence session at Crystal Peaks Library in April 2015.